Your privacy matters to us. This policy explains what information we collect, how we use it and the choices you have.
Last updated 2 min read
We never sell your data
Not to anyone, ever
Only what we need
To process and deliver orders
You're in control
Ask us to update or delete it
01
Information we collect
When you place an order or contact us, we collect:
Contact details: your name, phone number and email address
Delivery details: your shipping address and city
Order details: the products you buy, order amounts and payment method
Messages: anything you send us by WhatsApp, email or our contact form
When you browse our website we also collect basic technical information such as your device type, browser, pages visited and approximate location, through cookies and similar technologies.
02
How we use your information
We use your information to:
Process, confirm, deliver and support your orders
Contact you about your order, delivery or any issue
Verify that you meet our minimum age requirement
Improve our website, products and service
Send you offers and updates, only if you've chosen to receive them
Prevent fraud and comply with legal obligations
03
Who we share it with
We never sell or rent your personal information. We only share what's necessary with trusted partners who help us run our business, such as:
Courier companies, to deliver your order
Payment providers, to process prepaid payments
Service providers that host our website or send emails on our behalf
We may also share information where required by law or to protect our rights and customers.
04
Cookies
We use cookies to keep your cart, remember your preferences (such as age confirmation) and understand how our website is used. You can block or delete cookies in your browser settings, but some parts of the website, like the cart, may not work properly without them.
05
How we protect your data
We use secure connections (HTTPS) and limit access to personal information to staff and partners who need it to serve you. No system is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.
06
How long we keep it
We keep order records for as long as needed to provide our service, handle returns and warranty claims, and meet legal and accounting requirements. After that, we securely delete or anonymise them.
07
Your choices & rights
You can ask us to:
Tell you what personal information we hold about you
Correct information that's wrong or out of date
Delete your information, where we're not required to keep it
Our website and products are intended only for adults aged 21 and over. We don't knowingly collect information from anyone under this age. If you believe a minor has provided us with information, please contact us and we'll delete it.
09
Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.
Still need help?
Our team replies 7 days a week. Reach out on whichever channel suits you and we'll sort it out.
