MATEEN IQBAL ESSANI

Shop no. 17, Johnson Apartment, KDA Scheme No. 33, Gulzar-e-Hijri, Karachi.

contatct@vapeseriespk.com

(+92) 315-2326676

(+92) 345-2155008

WhatsApp Us

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MNKE BAR VAPE DISPOSABLE

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VOOPOO POD KIT

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AIR BAR MINI VAPE DISPOSABLES

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YALLA SERIES

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KRUSH SERIES NIC SALT

Answers to common questions about ordering, cash on delivery, shipping times, returns and products at {{store_name}}.

Frequently asked questions

We never sell your data

Only what we need

You're in control

When you place an order or contact us, we collect:

- **Contact details:** your name, phone number and email address
- **Delivery details:** your shipping address and city
- **Order details:** the products you buy, order amounts and payment method
- **Messages:** anything you send us by WhatsApp, email or our contact form

When you browse our website we also collect basic technical information such as your device type, browser, pages visited and approximate location, through cookies and similar technologies.

Information we collect

We use your information to:

- Process, confirm, deliver and support your orders
- Contact you about your order, delivery or any issue
- Verify that you meet our minimum age requirement
- Improve our website, products and service
- Send you offers and updates, only if you've chosen to receive them
- Prevent fraud and comply with legal obligations

How we use your information

We **never sell or rent** your personal information. We only share what's necessary with trusted partners who help us run our business, such as:

- Courier companies, to deliver your order
- Payment providers, to process prepaid payments
- Service providers that host our website or send emails on our behalf

We may also share information where required by law or to protect our rights and customers.

Who we share it with

We use cookies to keep your cart, remember your preferences (such as age confirmation) and understand how our website is used. You can block or delete cookies in your browser settings, but some parts of the website, like the cart, may not work properly without them.

Cookies

We use secure connections (HTTPS) and limit access to personal information to staff and partners who need it to serve you. No system is completely secure, but we take reasonable steps to protect your information from loss, misuse and unauthorised access.

How we protect your data

We keep order records for as long as needed to provide our service, handle returns and warranty claims, and meet legal and accounting requirements. After that, we securely delete or anonymise them.

How long we keep it

You can ask us to:

- Tell you what personal information we hold about you
- Correct information that's wrong or out of date
- Delete your information, where we're not required to keep it
- Stop sending you marketing messages at any time

To make a request, contact us at {{email}}.

Your choices & rights

Our website and products are intended only for adults aged **21 and over**. We don't knowingly collect information from anyone under this age. If you believe a minor has provided us with information, please contact us and we'll delete it.

Age restriction

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.

Changes to this policy

How {{store_name}} collects, uses, shares and protects your personal information when you shop with us.

Privacy Policy

7-day returns

Faulty items covered

Refunds in 5–7 days

You can return a product within **7 days of delivery** if it is:

- Unused and unopened, with any seals intact
- In its original packaging with all accessories
- Accompanied by your order number or proof of purchase

Eligibility

For hygiene and safety reasons, the following can only be returned if they arrive faulty or damaged:

- Opened or used e-liquids and nic salts
- Used disposable vapes
- Pods, coils and cartridges that have been filled or fired
- Products damaged through misuse, incorrect charging or accidents

Items we can't accept

If your order arrives damaged, faulty or isn't what you ordered, contact us **within 48 hours of delivery** with your order number and clear photos or a short video of the issue.

Once we confirm the problem we'll send a replacement or issue a full refund, including delivery charges — you won't pay anything extra.

Damaged, faulty or wrong items

1. Message us on WhatsApp ({{whatsapp}}) or email {{email}} with your order number and the reason for the return.
2. We'll confirm whether the item is eligible and share return instructions.
3. Pack the item securely in its original packaging and send it back, or hand it to our courier if a pickup is arranged.

Please don't send items back without contacting us first, as we can't process returns we weren't expecting.

How to start a return

Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are processed within **5–7 working days** by bank transfer, JazzCash or Easypaisa.

Original delivery charges are non-refundable unless the item was faulty, damaged or incorrect. For change-of-mind returns, the cost of sending the item back is your responsibility.

Refunds

Want a different flavour, colour or strength? If your item is eligible for return, we're happy to exchange it instead. Contact us and we'll arrange it — any price difference will be charged or refunded.

Exchanges

If a cash-on-delivery order is refused at the door without a valid reason, we may ask for advance payment of delivery charges on future orders.

Refused cash-on-delivery orders

How returns, exchanges and refunds work at {{store_name}}: eligibility, timeframes, damaged or faulty items and how to start a return.

Return & Refund Policy

Nationwide delivery

Flat-rate delivery

Cash on delivery

We deliver across Pakistan through trusted courier partners, covering all major cities and most towns. If you're in a remote area and unsure whether we can reach you, message us before ordering.

Where we deliver

Delivery costs **{{shipping_rate}} per order**, unless a free-delivery offer is running. The exact delivery charge is always shown at checkout before you confirm your order.

Shipping charges

Orders are usually dispatched within **1–2 working days**. After dispatch, typical delivery times are:

- **Karachi:** 1–3 working days
- **Other cities:** 2–5 working days
- **Remote areas:** up to 7 working days

Orders placed on Sundays or public holidays are processed the next working day. Courier delays, weather and peak sale periods can occasionally add time.

Processing & delivery times

Once your order is dispatched you'll receive a tracking ID. Use it on our [Track order](/track-order) page to follow your parcel, or message us and we'll check the status for you.

Order tracking

Cash on delivery is available nationwide. Please keep the exact amount ready and check that the parcel is sealed and undamaged before paying the courier.

Our products are for adults aged **21 and over** only. The courier may ask for a valid ID on delivery, and parcels may be withheld if age can't be confirmed.

Age verification on delivery

Please double-check your address and phone number at checkout — the courier will call before delivery. If a parcel can't be delivered after repeated attempts, it will be returned to us, and re-delivery charges may apply.

Failed deliveries & wrong addresses

If your parcel arrives damaged or appears tampered with, please don't accept it and contact us right away. If anything is missing from your order, let us know within 48 hours of delivery and we'll make it right.

Damaged or missing parcels

Delivery areas, shipping charges, dispatch and delivery times, tracking and cash on delivery at {{store_name}}.

Shipping Policy

21+ only

Prices in PKR

Pakistan law

You must be **21 years or older** to use this website and buy our products. By placing an order you confirm that you meet this requirement. We may ask for proof of age at any time and cancel orders where age can't be verified.

Age requirement

Placing an order is an offer to buy. Your order is accepted once it has been confirmed and dispatched. We may decline or cancel an order — for example if a product is out of stock, there's a pricing error, or we suspect fraud — and will refund any payment already made.

Orders

All prices are shown in Pakistani Rupees (PKR). We work hard to keep prices and stock information accurate, but errors can occasionally happen. Prices, offers and availability may change without notice, and the price you pay is the one confirmed at checkout.

Pricing & availability

You can pay using the methods shown at checkout, including cash on delivery. Prepaid orders are dispatched once payment has been confirmed. For cash-on-delivery orders, payment is due to the courier when your parcel arrives.

Payment

Delivery times and charges are described in our [Shipping Policy](/shipping-policy). Delivery estimates are a guide and not guaranteed. Responsibility for the products passes to you once they've been delivered.

Delivery

Returns, exchanges and refunds are handled under our [Return & Refund Policy](/refund-policy), which forms part of these terms.

Returns & refunds

Many of our products contain **nicotine, which is an addictive chemical**. They are intended for adult smokers and vapers only and are not suitable for non-smokers, pregnant or breastfeeding women, or people with heart conditions. Always follow the manufacturer's instructions, use the correct charger, and keep products and e-liquids out of reach of children and pets.

Product use & health warning

Lithium batteries can be dangerous if misused. Never leave devices charging unattended, don't use damaged batteries or devices, and don't carry loose batteries in pockets or bags with metal objects. We aren't responsible for damage or injury caused by misuse, modification or incorrect charging.

Batteries & devices

All content on this website, including text, images, logos and design, belongs to {{store_name}} or our suppliers and may not be copied or reused without permission. Product images are for illustration and may differ slightly from the actual item.

Website content

To the extent permitted by law, we're not liable for indirect or consequential losses arising from the use of our website or products. Our total liability for any order is limited to the amount you paid for it. Nothing in these terms limits rights you have under applicable consumer protection law.

Limitation of liability

These terms are governed by the laws of Pakistan, and any disputes are subject to the jurisdiction of the courts of Pakistan.

Governing law

We may update these terms from time to time. The version on this page at the time you place an order is the one that applies to that order.

Changes to these terms

The terms and conditions for using the {{store_name}} website and buying our products, including age requirements, orders, pricing and liability.

Terms & Conditions

Orders ship to every city in Pakistan. Once your order is dispatched you'll receive a tracking ID to follow it on the Track order page.

Delivered to your door anywhere in Pakistan

Genuine products

Easy returns

If something isn't right with your order, message us and our team will help. The return & refund policy has the full details.

| Vape Series | Vape Shop in Karachi

Vape series is the most reputed and trustworthy vape shop in Pakistan, an online vape store with top-quality brands, e-cig, vape MODS kits, portable devices, e-liquids & accessories.

Where We Deliver

Not on the list? We still deliver.

Delivery Questions