Question 1

How do I place an order?

Accepted Answer

Add the products you want to your cart, open the cart and tap Checkout. Enter your name, phone number and delivery address, choose a payment method and confirm. You'll see an order confirmation straight away, and we'll contact you if anything needs checking.

Question 2

Which payment methods do you accept?

Accepted Answer

Cash on delivery is available across Pakistan. Depending on the options shown at checkout you can also pay by bank transfer, JazzCash, Easypaisa or card. For prepaid orders we'll share payment details after you place the order.

Question 3

Can I change or cancel my order?

Accepted Answer

Yes, as long as it hasn't been dispatched yet. Message us on WhatsApp (+923452155008) or email mailto:hello@vapeseriespk.com?subject=VAPESERIES HELPDESK&body=I am having trouble in ... with your order number as soon as possible and we'll update or cancel it for you.

Question 4

Are your products genuine?

Accepted Answer

Yes. We only stock products sourced from authorised distributors and check stock before it ships. If you ever have a concern about a product you received, contact us and we'll look into it.

Question 5

Do you deliver to my city?

Accepted Answer

We deliver nationwide to all major cities and most towns in Pakistan through trusted courier partners. If you're unsure about a remote area, message us before ordering and we'll confirm.

Question 6

How much does delivery cost?

Accepted Answer

Delivery costs Rs. 500 per order unless a free-delivery offer is running. The exact amount is always shown at checkout before you confirm.

Question 7

How long will my order take to arrive?

Accepted Answer

Orders are usually dispatched within 1–2 working days. Delivery then typically takes 1–3 working days within Karachi and 2–5 working days to other cities. Public holidays, weather and remote locations can add a little time.

Question 8

How can I track my order?

Accepted Answer

Once your order is dispatched you'll receive a tracking ID. Enter it on our Track order page to see the latest status, or message us and we'll check for you.

Question 9

Can I return a product?

Accepted Answer

Unused, sealed products in their original packaging can be returned within 7 days of delivery. For hygiene and safety reasons, opened e-liquids, used disposables, pods and coils can't be returned unless they're faulty. See our Return & Refund Policy for the full details.

Question 10

My item arrived damaged or faulty. What should I do?

Accepted Answer

Sorry about that! Please contact us within 48 hours of delivery with your order number and clear photos or a short video of the issue. Once confirmed, we'll arrange a replacement or refund at no extra cost to you.

Question 11

How long do refunds take?

Accepted Answer

Approved refunds are processed within 5–7 working days after we receive and inspect the returned item. Refunds are sent by bank transfer, JazzCash or Easypaisa.

Question 12

What's the difference between nic salt and freebase e-liquid?

Accepted Answer

Nic salt e-liquids are smoother at higher nicotine strengths and are made for low-power pod devices. Freebase e-liquids are usually used at lower strengths in higher-power devices and tanks, and produce more vapour. If you're unsure which suits your device, ask us and we'll recommend one.

Question 13

How do I choose a nicotine strength?

Accepted Answer

It depends on your device and how much you smoked or vaped before. As a rough guide, pod devices pair well with 20–50 mg nic salts, while higher-power devices use 3–6 mg freebase. Start lower if you're unsure — you can always step up.

Question 14

How do electronic cigarettes work?

Accepted Answer

A vape has three main parts: A battery that powers the device A pod, tank or cartridge that holds the e-liquid, with a coil and wick inside The e-liquid itself When you use it, the battery heats the coil, which warms the e-liquid soaked into the wick and turns it into vapour.

Question 15

How old do I need to be to buy from you?

Accepted Answer

You must be 21 or older to buy from Vape Series. By placing an order you confirm you're of legal age, and we or our courier may ask for ID on delivery.

Question 16

Is it safe to fly with my vape?

Accepted Answer

Rules vary by airline and country, so always check with your airline before you travel. In general, devices and batteries must go in your hand luggage, never in checked bags, and vaping on board is not allowed.

Question 17

Do your products contain nicotine?

Accepted Answer

Many of our products contain nicotine, which is an addictive chemical. Nicotine-free options are labelled 0 mg. Our products are intended for adult smokers and vapers only and are not suitable for non-smokers, pregnant or breastfeeding women, or anyone under 21.

Frequently asked questions

Orders & payment

Shipping & delivery

Returns & refunds

Products

Age & safety

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