01
Eligibility
You can return a product within 7 days of delivery if it is:
- Unused and unopened, with any seals intact
- In its original packaging with all accessories
- Accompanied by your order number or proof of purchase
Policies
Return & Refund Policy
We want you to be happy with every order. If something isn't right, here's how returns, exchanges and refunds work.
Last updated 2 min read
7-day returns
On unused, sealed products
Faulty items covered
Report within 48 hours
Refunds in 5–7 days
After inspection
02
Items we can't accept
For hygiene and safety reasons, the following can only be returned if they arrive faulty or damaged:
- Opened or used e-liquids and nic salts
- Used disposable vapes
- Pods, coils and cartridges that have been filled or fired
- Products damaged through misuse, incorrect charging or accidents
03
Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn't what you ordered, contact us within 48 hours of delivery with your order number and clear photos or a short video of the issue.
Once we confirm the problem we'll send a replacement or issue a full refund, including delivery charges — you won't pay anything extra.
04
How to start a return
- Message us on WhatsApp (+923452155008) or email mailto:hello@vapeseriespk.com?subject=VAPESERIES HELPDESK&body=I am having trouble in ... with your order number and the reason for the return.
- We'll confirm whether the item is eligible and share return instructions.
- Pack the item securely in its original packaging and send it back, or hand it to our courier if a pickup is arranged.
Please don't send items back without contacting us first, as we can't process returns we weren't expecting.
05
Refunds
Once we receive and inspect your return, we'll let you know whether it's approved. Approved refunds are processed within 5–7 working days by bank transfer, JazzCash or Easypaisa.
Original delivery charges are non-refundable unless the item was faulty, damaged or incorrect. For change-of-mind returns, the cost of sending the item back is your responsibility.
06
Exchanges
Want a different flavour, colour or strength? If your item is eligible for return, we're happy to exchange it instead. Contact us and we'll arrange it — any price difference will be charged or refunded.
07
Refused cash-on-delivery orders
If a cash-on-delivery order is refused at the door without a valid reason, we may ask for advance payment of delivery charges on future orders.
Still need help?
Our team replies 7 days a week. Reach out on whichever channel suits you and we'll sort it out.